Amy’s Ashram views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the student that has made the complaint.
Our complaints policy is:
- To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
- To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
- To make sure everyone at Amy’s Ashram knows what to do if a complaint is received
To make sure all complaints are investigated fairly and in a timely way
To make sure that complaints are, wherever possible, resolved and that relationships are repaired
- To gather information which helps us to improve what we do
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Amy’s Ashram.
Where Complaints Come From
Complaints may come from students on the 200hr Prana Vinyasa Teacher Training Course.
A complaint can be received verbally, by phone, by email or in writing.
Phone: 07977 049956
Letter: 283, Abbeydale Road South, Sheffield, S17 3LB
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with Amy Clay.
All complaints will be kept confidential and replied to within 14 days.